Went to Bar Louie with some relatives for lunch on Saturday. I'd eaten at Bar Louie's before, so I knew what to expect from the food (not horrible, but typically subpar chain restaurant food). My biggest bone to pick with this visit was the service. We were literally the only table in the whole place, and yet the waitress made several mistakes. I asked for a lemon with my iced tea that she never brought, I ordered a cup of soup and she brought a bowl, and she specifically asked me if I'd like it first or with the meal, and she did the opposite of what I'd said. The other thing that is a huge personal pet peeve of mine is when restaurants list specific ingredients for a dish on the menu and then just leave them out and expect you not to notice. The salad I ordered said it was made with spinach, and it came out with lettuce. My sister's flatbread was also missing one of the ingredients listed in the description. The only reason I didn't give them one star is because the 4 people at the table who ordered burgers did seem pretty pleased with them.
Bottom line is that if you're hungry and downtown, Bar Louie is probably the worst possible choice.