Total wine has total shitty customer service. We arrived well before 5 to do the wine tasting as we always select our wines after a tasting. We asked the employee leaning on the wine bar what they were sampling and he like "we're closed"- my husband said its not 5 yet and the employee grunted. Of all 10 employees working in the store no one could reasonably answer why they state they have wine tasting with specific times and it's actually only open when they chose. I wish we hadn't purchased the case of beer from this store. What a disappointing trip. Customer service is complete crap.