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| - I guess you get what you pay for. I was excited to see a deal for a full set of lash extensions for only $50 so I purchased it. I'm used to paying around $100 (not including tip) for a set. When I called to make an appointment the girl who answered the phone told me to make sure I tip the technician based on what a set of lash extensions normally cost, $375 according to her. First of all, I've NEVER in my 3 years of getting this service seen a price of $375. I think the most I've ever paid is $125 and that's for about 90 minutes of solid lash work. Second, I found her advice on how I should tip to be flat out tacky. I was also told not to purchase deals on HomeRun or Groupon for this salon because those companies take a big chunk of the fee. I know this, but then don't post your services on those sites! Unprofessional. I later found out that they always charge $50 for extensions and fills, which is a great deal....more on that later. The day of my appointment I was called about 30 mins prior and told my appointment was pushed back 30 mins. OK. I get there, I wait another 40 mins. It took at least 10 mins for anyone to even greet me. The place was empty. No one getting manicures or haircuts. That should have been my first sign to run for the hills. I could hear yelling and laughing and loud chatting coming from the back. No biggie. I'm a friendly, relaxed and sociable person, but it was odd that I could hear inappropriate conversations about very personal subjects from where I was seated at the front door. I let it slide. Finally I get into the lash room and lie down. The previous customer is still in there, chatting away with the esthetician. Ok, again kind of weird but I am a good sport. It takes another 5 minutes before she gets started. During the service, several people come in just to chat with the technician. Again, super unprofessional but I'm willing to accept this if my lashes come out looking extraordinary. During my 1 hour appointment, I estimate she spent about 40 minutes total on actual lash application. She got up and left the room several times. The entire time I could hear people talking, laughing and joking in the front of the salon (again, no biggie...but it just added to the general unprofessional feel of the salon). The woman who applied my lashes is the owner, and I really expected a more relaxing and professional experience. But it was such a good deal so I remained positive. When the technician was finished my lashes looked ok. Not as many as I'm accustomed to having, but they looked pretty and I figured that for $50 it wasn't bad. When I got home I realized that several of my upper lashes were stuck with lash glue to the bottom lashes. Then, several of the lashes fell of that very night. Within one week I probably had three lashes left on each eye. This was just unacceptable. I know how to take care of lash extensions and have lots of experience preserving how they look, and never have they fallen off so quickly. Typically my lashes would look this awful after 6 weeks, not 6 days. I really debated on giving Wind & Water a second try. I really wanted to like this place and the service and the owner was a nice person and easy to talk to...but it's wasn't even worth the $50 (plus a tip based on $375, which I did in good faith only to regret it later). Oh, and good luck trying to make/cancel/reschedule an appointment. Rarely does the phone get answered and the voice mailbox is always full and there is not even an outgoing message letting you know you've reached the right place. UNPROFESSIONAL and disappointing all around :( Bummer.
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