This review applies to their online service.
If you ask for service in english, you are transferred to a call centre in the US. The two times I called to ask a question, the agents were clueless, not even understanding the question, let alone being able to provide an answer.
My most recent attempt this morning, the agent sounded as though he just woke up, or was stoned.
I eventually had my question answered at the french call centre. Even if you don't speak french, you will get better service than from the english call centre which seems to be run out of Alcatraz prison.