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  • My recent experience with Texas Roadhouse was not good to say the least. I ordered a bacon burger without cheese. It came out with cheese on. The server apologized and within two minutes brought it back. It was obvious that the cheese was just scraped off. You could still see scraps of cheese. Therefore, I sent it back again. After almost 30 minutes of waiting for a new burger, the manager brings it out. The manager was not friendly. She did not apologize for the mistake. She did not ask how everyone else's dinner was. She set the burger down and said bacon burger no cheese and walked away. At this point my family was done eating and now had to watch me eat. The server came over and asked if the burger was good and told me her manager was taking it off the bill. The server brings us our bill and I notice the burger is still on the bill. So I mention it to the server. She says, "sorry I guess my manager decided to not take it off." At this point I'm pissed. I have no problem paying for my burger. But you should not tell me that it is being taken off the check if it actually isn't. And if I have to wait 30 minutes for a meal that you screwed up , it should have been taken off the bill. I sent a email to this restaurant about my experience and was told that they would be contacting me. I have yet to hear from them.
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