The ice cream is just not that good......it's too syrupy sweet or something. I can't quite put my finger on it, but both times I have had it just wasn't right. It took way too long for them to get our orders mixed, etc. They were really nice (YOUNG) kids working behind the counter though so I can't be too harsh. They did seem to jump around from our group to the ones behind us a few times so I as the dad our group was just left standing there for quite a while waiting there for them to finish up with people behind us line. This makes no sense to me, but whatever. Someone must like Cold Stone because they are a franchise with lots of locations, but for me I would much rather mix in candy bars and cookies with my own ice cream at home for a fraction of the price and treat myself to frozen yogurt instead.