All I can say is do not buy a bmw from this dealership. I also was not given the proper information by the sales representative Rock. This was the first problem. I have also had the worst possible experience dealing with the financial customer service which apparently is located in Ohio, but on there e mails the contact info was for a Richmond Hill. Upon asking about this and wanting to talk to someone directly at the Richmond Hill office I was told that they have zero affiliation with my financial services yet in there e mails this was the contact information; this makes no sense. The problem effected my family in a horrific manner to the point were police had to get involved. After getting told 5 different things through email and telephone conversations and spending hours on the phone trying to resolve this issue I was forced to go into bmw auto haus to get help. Upon speaking with one of the financial services employees she called the Ohio office for me to try and get answers. During the conversation she had the audacity to laugh and say we'll there's nothing I can do and proceeded to get angry with me. BMW had specifically told me that there was a glitch in there system and that it in term was there fault. Upon leaving there office I was told that nothing could be done. The employee I spoke with quote, "sry but it's just because of these incompetent people this has happened, sry have a nice day". I am starting a petition boycotting this dealership. If you would like to help I would really appreciate it. My email is clintonthomas2007@yahoo.com please feel free to contact me. I will be very active on proceeding with this.