Went there Today for the first time. Short wait up front; just few minutes. I ordered some water and get a dirty cup. I have the waiter switch it out (strike one). We order a deep dish with Calamari for an appetizer. Calamari was alright. The place wasn't packed where we were sitting; about four empty tables. It was fun to write our names on the wall. Waiter waited until drinks went dry until he would eventually swing around and give refills (strike two). Pizza comes out after a 45+ minute wait, buuuut they don't know who's pizza it is nor do they know what kind of pizza it is (strike three). Server makes rounds to all tables asking if anyone ordered a pizza with jalapenos. Well, we ordered a Chi-talian pizza so we were one of many who said nope..not us. Turns out, it was our pizza. Great! thank you for letting everyone in the room stick their face in it. (strike four). We're ready to box leftovers and we have to wait and wait and wait. Our wait was so long that all the other tables had been filled, fed, boxed and billed before we even got a box. We decided ahead of time that we would order dessert...(at this point we're just glutton for punishment). The waiter takes our plates and says he'll be right back for our order. Yup, another 15-20 minutes of our lives....wasted...waiting for this guy. He comes back and we order Tiramisu. He says he's going to put our order in right away. 10-15 minutes later comes back and says they don't have Tiramisu (Good Grief!!). He offers pie (most expensive dessert on the menu). After much thought, my guest says he will have pie. The waiter walks off. Forgot about my order being not available. So, I got to stare at my guest eat dessert while I held onto an empty cup :( . oh, we also had watery coke with our pizza. Tried calling four times shortly after we left because I was upset about the experience, but the phone line was busy.