| rev:text
| - some reviews are harder to pick a score than others. this is one of those.
i stayed recently for work. most of my classes were in the hotel, so it was purely a convenience decision. otherwise, i'd stayed here when it was the LVH and hated it, so my expectations were pretty low.
at check in, they said they only had upgrade rooms available, or i'd have to wait. $20 to upgrade and get a room now. fine, i didn't want to hang out, so i agreed. so i get to my room, and it was ok. nothing special, but nice bed. my only complaint was that the faucet in the bathtub wouldn't turn all the way off. it wasn't like a slow drip, but more of an actual drizzle, which splashed on the bottom and made quite a bit of noise. i called to ask them to fix it. nobody came. later i called again. nobody came. it was then night and i was tired, so i called again... the desk supervisor said he'd call me right back. he never did. it was driving me nuts!!! the next morning i called again. nobody came. so i went to the front desk and asked for a manager. nobody available. omg. seriously, it was painful. i asked a couple times about just getting moved to another room. they said there weren't any available. in a hotel that big?!?! bs. well the second time i went to the desk, a manager finally came out. this is where it all changed. he clearly felt badly they had messed up so many times and helped me get to a new room.
new room was awesome. really, it was nice, clean, spacious, comfy. from there on, my stay was perfect.
so first night, score was a 1. last 2 nights, score was a 5. if i hadn't had the faucet issue (and worthless people at the desk), it all would have been fine...
|