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| - This place is just plain bad all around!! How? Read on. The managers here change every couple months and one is worse than the next. Uneducated, unprofessional, poor communicators, slow, lack basic understanding of customer service and building patronage. There's a reason they can't keep or find wait staff, nobody wants to work here or work under subpar management. The food is good when it arrives even remotely warm or correct, which it rarely does. Not worth risking coming here for the rare times it will be correct. Music is always way too loud to carry on a conversation without yelling.
In a nutshell, you WILL have issues with your food, and with the service, and when you try to get help, you'll likely deal with a worthless, rude, first time "manager" like Rafael, who's been there 9 months and like all the others won't last another 3. He hasn't got the slightest clue how to treat customers with respect or retain them, has no comprehension of the cost of acquiring new customers versus keeping long time customers, and is just plain unfit to be "managing" anything except maybe a table or two of his own.
My family of 5 has somewhat regularly eaten here and has spent a lot of money each time despite this place's ongoing, never ending issues. We have given them chance after chance and excepted numerous empty apologies and tried them again. No more!! Tonight, worthless "manager" Rafael sealed the deal and we'll never return. Well done Raphael, your rude, "screw the customer" attitude just cost Zipps their most valuable assets, return customers and reputation. I'll share my experience with everyone.
Look at my reviews. Mostly positive, regularly searching for the good. We've tried with this place, given them lots of chances, too many, and they just don't get it. My recommendation, avoid it like the plague.
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Sure, I'll respond to you. First off, telling me I'm bashing your managers when I've clearly stated that Zipps managers, their unprofessionalism, discourtesy, incompetence, lack of customer focus and rudeness are a major part of Zipps problem, is a bit redundant and obvious. Yes, they are ONE of Zipps major areas of concern and reason for low ratings. Managers may show some kind of dedication to you, per your comment stroking their performance, but shouldn't they be trained to show dedication, care and concern for customers? Remember us, those who keep Zipps in business. You asked for help making Zipps better. Isn't that what you've gotten from me, and the NUMEROUS other reviewers who have disclosed the many issues Zipps has? Has anyone at Zipps been listening? I've openly and honestly disclosed the numerous issues with your management, if you want to call that bashing, I suppose that's fine. Second, as previously mentioned, my family and friends and I have dealt with wrong food, cold food, missing food, overly loud music where we've asked to have it turned down time after time, visit after visit, and rude, incompetent (under trained, not empowered, inappropriate) managers many times. Yet for years we've kept giving you chances. More than you likely deserved, but we've tried to support you. I think that "is" pointing out recent issues and trying in vain to help you improve. Did you read those parts? It seems your redundant questions may be more Zipps management not listening, instead wanting to be heard and trying to be "right"? Keep in mind, I have nothing to gain by providing my readers anything but the truth. Nor do the abundance of other reviewers who find issues with Zipps. Last night Rafael decided not to honor a simple, easy, happy hour commitment on 2 small drinks that were already served to us with the clear understanding that they would be honored. That's how it started and could have happily ended. When we asked him in the most friendly and positive way if we could work it out since we were told it would be fine and the drinks were already served to us with that understanding, he rudely, obnoxiously told us no, that he was the manager, this was his restaurant, his boss/GM said no and that was that. When we asked to speak with the GM, Rafael told us no, that he (Rafael) was making the final decision and if we don't like it we can leave. So we did. How's that, does it help you? How about this, my family and friends have "helped you" by supporting Zipps through years of bad service and spent thousands of dollars there, now that I've helped you with more information and spent more of my time supporting you with information, how about a personal, in-person apology from Rafael followed by a year of free meals for my family? That will be your opportunity to make things right. If all is well after that, I'll update my review, provide an updated rating, and everyone wins. My guess is that won't happen, that you'll take my free advice and will give nothing back to those of us that have supported you and have been mistreated in return. Your response will show all readers what Zipps is all about.
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