When you buy a refrigerator and only 3 years later and 7 tech visits in two months and your refrigerator still doesn't work? When the technician admits it is a lemon and recommended getting an exchange. When you contact, wait, contact and then lied to that a manager will call back and still can't use your refrigerator? As a concerned and upset consumer this is not acceptable. We will be contacting BBB to make a formal complaint so don't make the same mistake.