I have been to this car wash a few times now and am extremely disappointed at how this last experience went. I talk with the attendant for 10 minutes and finally get talked into the fancy wax job ($130). After waiting an hour n a half I decide to walk over to the car to do a little inspection before they were finished to point out the missed areas. Unfortunate enough I find a softball sized swirl scratch etched into my paint job right on the front end giving my car a perfect nose job (hard to miss). I call the seemed to be owner (Asian guy) over and after 30 minutes of "talking" with him I got no more than "that didnt happen here" and "we don't put scratches in. We buff scratches out". No ownership to this incident was taken and my respect for this establishment is entirely lost. This is a clear indication of how business there is run and if you decide to take your car don't expect it them to treat with care or take any liability for their negligence. NEVER going back