I have used this company several times over the past few years and they were excellent when picking up my household furnishings and trucking them off to storage. I tipped them pretty well. But when delivering the shipment from storage in Phoenix to my location in Seattle, I experienced one of those holding-my-stuff-hostage situations. I thought that only happened on the internet! They packed everything onto a semi truck (18 wheeler) and weren't able to negotiate the narrow street where I was to move (residential area, cars parked on both sides of the street) and the various storage facilities parking my daughter hastily arranged for me in my absence (I was still in Phoenix). The option was to pay extra $$$ (maybe as little as $1000) to get a smaller truck and make a few "shuttle" trips. While my daughter was on the phone with Lifetime reps in Phoenix - by now it was getting dark and was raining - the trucker left her at one of the storage facilities (which had closed). When she located the driver, he said Lifetime had told him to go to another storage location across town. He failed to tell my daughter this. At last, my daughter found a larger facility with a larger parking lot and my shipment was delivered the next day.
For this I paid $8000. My daughter gave up two days of work (she's a well-known commercial artist/designer and bills at $90/hour).
This experience was very disappointed as I am a repeat customer - but no more!