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| - I visit Las Vegas a couple of times each year, and I'm gradually working my way through the major hotel properties along the Strip. I was looking for somewhere new to stay this time, and I figured: (1) the Flamingo is centrally located on the Strip, (2) there's a monorail stop in the back of the property, (3) my mom likes flamingos, (4) the rates were around $40/night, and (5) the reviews weren't all negative... so how bad could it be?
I reserved a non-smoking room with two double beds. In true Vegas style, they "ran out of non-smoking rooms" and wanted to put me in a smoking room. I'd slipped a twenty in between my ID and credit card when I was checking in, which is a trick that usually gets you something nice - and this time, it saved me from a smoking room. Alas, it didn't save me from the ensuing nightmare. I was assigned a mini-suite on a high floor. Superficially, it's a nice room. Much bigger than a standard room, with a decent view of the Flamingo's famous nature habitat and pool facilities. The decor is somewhat modernized, though a little bland. But when you looked a little closer, the room left a lot to be desired: Weird spatters and dents on the walls. Stains on the ceiling. Mildewed grout. Shower curtain torn in half. Sink that takes 5 minutes to drain. No washcloths, bathmat, soap dish, or tub stopper. Broken light fixture. Outlet missing its cover. General grunginess.
The next morning, I called "guest services" (which took a while, since the button for "guest services" on my phone was - yes - broken!) and they said someone would come up during the day and fix everything. I left and came back. Half of the problems were still there, and I had new ones - they'd left filthy plunger-water in my sink, taken one of my rolls of toilet paper, and left a note advising that the hotel was out of toilet paper! I was irate. I went down to the desk this time and spoke to a manager on-duty. He said they couldn't change my room because the hotel was full (meanwhile, they had rooms available for booking on their website), but they could fix everything in the evening. Okay. I left and came back around midnight. Still not all fixed! I did have toilet paper now (whew) but called maintenance once again. They came around 1:30AM and finished my repairs. I got an offer to change rooms for my last night, but I didn't want to repeat the process now that I'd been through all of this ridiculous nonsense.
I suppose you get what you pay for, though that doesn't quite ring true when my horrible $40/night room has a regular rate of several times more. I doubt they came in and made it worse because I paid less. I took photographs of all of the broken stuff and am writing a letter to the Flamingo management about their crappy old hotel.
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