My oldest daughter and I went here since she was in the mood for a good milkshake. I admit that the milkshake was good. Not great but good. The cupcake was good too but nothing to write home about.
When we walked in the staff, a pair of twins greeted us both with bigs smile and conversation. They were very polite and allowed us to sample a couple of the ice cream flavors which we felt were very good. My daughter then desided to get a large cookies and cream milkshake so she and I could share it and it was only $1 more than the small.
When we get to the register I ask the girl serving us if I could have another cup so my daughter and I can share the milkshake and she says "Sure". No problem right? Wrong... When she goes to ring us up for the 1 large milkshake and 1 red velvet cupcake it came up to be nearly $15!!!
I explain that by their pricing "That the cupcake was $3 and that the large milkshake wasn't $11, so why is it $15?" The girl says "Well, I can give you a 20% discount, but that's it." As she is staring at me her twin comes up and explains that since I wanted an extra cup for the milkshake they would have to charge me for 2 smalls instead of 1 large milkshake. I explain that I will pay for the large milkshake and the cupcake since that is what I wanted but not for 2 small shakes. She explained that the 2 cups were for 2 small shakes and that is what they needed to charge me for. I again explained that I ordered a large and wasn't paying for 2 smalls & if they need to go ahead and either changre me for the one large & a cupcake or forget it all and I was leaving since I'm not paying that much. She agreed and I paid for the 1 large milkshake (divided into 2 cups) and 1 cupcake.
All in all it tased good but not good enought that I will be going back and having this kind of hassle again. To me customer service is worth way more than slightly better tha average taste.
I really like to support local businesses but they have to EARN my support.
Maybe I'll try again, but for now I'm good...