On my trip to Vegas April 2018, ordered a cake for hubby's 50th birthday. I requested the cake be delivered to our hotel. Julie was our delivery person. I had to call the bakery and move the delivery time as we had issues with the hotel (The Cosmopolitan, that will be another review). Julie called me prior to delivery and when I explained what I was dealing with she generously stated it would be no problem to change. Well, we still had issues and Julie offered to leave the cake with concierge. She did and I was thankful. However, the hotel calls me and says they have it but cannot refrigerate it and I was "Lucky" they allowed the outside delivery at all. Not knowing what to do, I called Julie back to see if I could bring it back or if she could pick up and I would pick up the next day. Julie was fantastic! She went back picked up the cake, texted me she had done so and offered 3 additional time frames to deliver the next day. Well, I was not able to pick a time and went and picked up the next day.
The customer service Julie provided was outstanding. I normally do not write posts but in this case I could not, not acknowledge her efforts! Thank you Julie! Oh, and yes the cake was FANTASTIC! The Parisian!