Terrible.
I went as a new patient for my 4th pregnancy. They have always been rude on the phone. Always late for appointments at the Ballantyne office. The midwife I saw was heartless and dismissive.
My first visit was unsettling. I came with an infection (2 weeks old), and was told to give it another 72 hours and call over the weekend if I still felt bad. The after hours nurse said she was not going to bother anyone with my issues and to call back during business hours Monday. 4 calls during business hours later and no one returned my call. I called after hours again. They finally called in medications for me, but told me never to call the after hours number again.
My second visit started 40 mins late. I was giving this place one more chance. The midwife was again, dismissive of my concerns. She finally "allowed" me an ultrasound for peace of mind. The ultrasound tech, very coldly, told me my child was dead. I was refused a second opinion and left in a room alone. When given my options, I feel I was pressured into a D&E.
They gave me the wrong information on when to arrive at the hospital, when to stop eating before the surgery, what to expect. They sent my prescriptions for post op to the wrong pharmacy and told me to fix it myself. They could not accommodate the doctors requests for post op follow up timing.
Post op questions? 2 days and 5 phone calls before anyone would talk to me.