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| - For the past few months, I have taken and enjoyed the MegaBus rides out of the South Strip Transfer Terminal in Las Vegas.
- I have been most impressed with the comfortable rides at low prices, and I especially appreciate the customer service for boarding and luggage handling at this station in Vegas!
The MegaBus EXPERIENCE
- I like the comfortable ride in MegaBus. I have tried both the lower and upper decks, and prefer the openness on the upper deck. The seats are comfortable, and there are electrical outlets by each row of seats. The bus is quite clean. The drivers are friendly and pleasant. One driver in particular, Mr. Bernie, is very humorous. He cheers up passengers at departure. He makes sure everyone on board has heard and understood the safety rules, in a very humorous, pleasant, but determined manner, before he would start getting on the highway!
The rides are smooth, fast, and pleasant. The boarding, deboarding and luggage-handling are super efficient. The price? It's generally much cheaper than other bus companies. Advanced reservations for rides on weekdays are most economical. Fares vary from $3-$24 for LA/VEGAS; $18-$36 for LA/SF.
NOTES TO MANAGEMENT
- The only two small complaints are:
(1) airconditioning, which is set too cold, especially for passengers on AISLE seats, where the overhead vents have NO CONTROL LEVERS. Seasoned passenges would bring a light sweater of sorts onboard.
(2) Its WiFi onboard is slow and unstable, IF EVER CONNECTED - Practically useless!
EXCELLENT BOARDING SERVICES
At the South Strip Transfer Terminal, the lady boarding agent (Ann?) was very friendly and helpful; cheerfully checking in passengers and keeping the boarding line in good order. She is especially helpful to passengers who need special assistance due to physical disabilities. Prior to the bus arrival, she'd let them take a seat on the nearby benches, and later personally escort them for priority boarding, making sure they board safely and get seated. When appreciative passengers thank her, she cheerfully replies, "You are welcome! Enjoy your ride on MegaBus!" The luggage handler is also very pleasant, efficient and well organized. Larger luggages are checked in as in airlines. Those two agents make the check-in and boarding a smooth process. Ann makes passengers feel comfortable and welcome. The service at the LA Union Station is also excellent, but Ann at the South Strip Terminal is exemplary!
In summary, I enjoy taking the MegaBus rides. I also want to point out how good the boarding service at the South Strip Terminal is.
- Boarding agent Ann should be commended for her exemplary service!
Peter, June 2013
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