Four stars because I "almost" always leave with a great cut and a solid experience. Jenna cut my hair tonight and she did a killer job, didn't talk more than I wanted her to, firm shampoo, shaved my neck and then gave me a quick back/neck massage, which was enough. I tried a shave once Nd found that it wasn't closer than a regular shave, but the experience was incredible. Extremely relaxing, more so than some actual massages I've had.