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  • This was my first time at this particular location. We usually go to the location in Chandler without any complaints. To start off my experience, I called ahead to see if I could make a reservation for 10 (a bunch of nurses who want to meet up after work, around 8pm when then dinner crowd would be dying down, I would think). I was on hold for 15 minutes while the hostess "checked with her manager to see if the reservation was possible." After 15 minutes of being on hold, I hung up and called back. She apologized that nobody ever picked up the phone and that their paging system is faulty. She then told me that the reservation at time I was requesting would not be possible because they were too busy. I told her to put us down for the earliest time possible which was about 30-45 minutes from my requested time, which we could work with, she also said the bar was first come first serve, so I figured we could grab a beer and appetizers in the bar while we wait for a table to open up. When we arrived, I check In for our reservation and told them we would be in the bar waiting. it was pretty busy in the dining room but we were able to find some scattered spots at the bar and high tops. Our server in the bar seemed overwhelmed and had a bit of an attitude. Another part of our group at the bar also said the bartender had a bad attitude as well. We had a round of drinks, paid for them, and then our table was ready. The other half of our group had ordered a pizza at the bar, not knowing when our table would be ready and asked if they could take it to our table in the dining room. They receive attitude from the bartender and ended up just eating it in the bar to reduce any problems this was supposedly causing. They could have paid for it and tipped the bartender, I don't really see what the big deal was. The staff had major attitude and we were just trying to wind down after long hard day working with really sick patients. We weren't sure how we were inconveniencing their work and didn't really understand. Just bad customer service. Food way okay. My soup was just lukewarm and I had to ask for crackers multiple times.
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