I'm no stranger to the spa experience. So I was happy to find this little gem -- and they're part of the SpaFinder group, so I was hoping to use my gift certificate.
I pre-booked online 2 weeks in advance through Cleverfox. Was pleasantly surprised to receive THREE confirmation emails leading up to the appointment date. I was also able to directly contact the spa to change up my package options. Spoke with Linna who was very helpful and confirmed everything for me.
Arrived for my appointment to find that they had no idea what the schedule for the day was -- their computer was down. But they took me anyway because it was empty. They couldn't take my gift certificate because they couldn't connect to the SpaFinder site.
My unexpected arrival clearly threw them off completely which may explain this next little fiasco...
Finally, I was prepped for my massage when my therapist arrived with my hot paraffin wax treatment for my pedicure. I guess blasting all of your heating equipment on high for that unexpected customer can be blamed for the 1st degree burns I now have on my feet.
Needless to say the massage and back scrub occurred in an extremely tense setting.
I'm happy to have survived this experience, but I think I'm obligated to warn anyone seeking professional spa treatment. This place terrifies me!