My experience started with me accidentally flushing my rental car's keys down the toilet. Called my roadside service to have the car towed and got Action Towing. Mike was the driver and was courteous and friendly. He even helped me get my suitcase out of the locked trunk (via the backseat access) and drive me around to the front side of the Rental Car Center so I could get another car. This was more than the Hertz people would do! All in all, he was nice to deal with and I appreciated his sense of humor.