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| - Took a day 'adventure' trip with our two children and ended up near South Blvd. I had driven by this restaurant many times and thought it would be nice to try. This was on a Monday, so when we arrived about 8pm, it wasn't very crowded. The décor is a little over the top, but most steakhouses tend to be that way. The menu had lots of options, but seemed pricey. We decided to stay and give it a try.
Out of our group, we ordered 2 steaks. I ordered a large prime rib to split with my wife and my 8 year-old daughter got the kids sirloin (I would guess It was a 4oz steak). An hour passed and I had gotten my salad and we had gotten some bread and that was about it. Finally, after another 10-15 minutes, we got our meals. My daughter's steak was raw and the prime rib was an end cut and was dry and well done through about half of the cut and then a light pink in the very middle only and overall very dry. Not the way a prime rib should be cooked.
I proceeded to tell the waitress about the steaks and she offered to bring us 2 more. I told her we couldn't wait another hour for our steaks and she said she would get them out as soon as possible. At this point, the manager/owner came over and told me he thought the prime rib looked fine and he would throw the small sirloin back on the grill. He also stated that the delay was because they cook the meat to order. First of all, you don't cook a prime rib to order. They should already be close to the correct temperature and then finished off as the orders come in. It was obvious that the piece was cut off an uncooked prime rib that was in the fridge and then put in the oven to cook it quickly and then put on the grill to finish it. It was cooked and well done on all sides, so there was no cut from the rest of the rib. My daughter's steak was only 4oz, so how long does that take to cook? I don't see that it would take an hour for what we ordered, so he tried to tell us something that wasn't true.
The point is that he wanted to argue with me that the prime rib was fine when it was burnt and crusty on the outside and dry on the inside. He lost that argument as we decided to leave until he handed me a check for a salad, drinks and the side my wife had ordered to go with the prime rib. Another 15 minutes passed until clearer heads prevailed and the lady at the front told us to not worry about it.
I will never come back when he tried to give us a line about the delays and the quality of the food. You shouldn't offer something you aren't prepared to present with your best quality. Cutting the end of a prime rib and trying to make it a prime rib in an hour doesn't work and just frustrates your customers. Don't lie and just tell the truth. We would have stayed and tried to enjoy our meal if you just hadn't want to come over and argue with us about our meal.
Poor customer service, overpriced food for the quality and long waits just aren't worth it. I would avoid this restaurant.
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