+1 for Customer Service - worked with William. He was beyond patient in explaining the car buying process and explaining the potential speed bumps of every possible situation.
+1 for Eagerness to Meet Customer Needs - he went through a handful of different banks to find a bank loan that met my financial needs and left me in a comfortable position. I had originally signed for a loan that was a little over my limit, he continued searching until he found one that was within my budget and left me with a better warranty in the end.
+1 for Standing Behind their Product - Came in a couple days after my purchase to get a smog check. I informed him that my oil check, smog check, and tire pressure lights were all on. He promised to fix all three for me without a problem.
+1 for Building Customer Satisfaction - While waiting for my car services, he checked in and made sure we were comfortable waiting and checked in to let us know the progress.
+1 for Product - I informed him that I would be relocating to Sacramento within the next month. He reassured me that the extended warranty would be accessible anywhere there is a Pep Boys and in the meantime, he could service my car right at their location.