While in Ohio for a wedding a group of us took a train to Cleveland. The train station is also a mall with food court and most of us decided to get something at Anderson's BBQ. This proved to be a big mistake on most everyone's part.
First off, you're in a food court on a Friday before Memorial Day at lunchtime. Not to mention on this day there is an Indians game as well as a Cavs playoff game (basketball, right?). I'd think you'd have more than two employees. Apparently, Anderson's didn't think this prudent or they had bad luck with employees calling out this particular day. Either way, there was one lady at the register and a guy in the back. To be fair, the cook in the back seemed to be going as fast as he could. He was just back there by himself.
I ordered a 1/4 lb. cheeseburger. It was a wait, but the burger itself was acceptable. Everyone else had to wait a while for their food but I heard no complaints except that the baked beans tasted like it came from a can.
My boyfriend's uncle waited an unnecessary amount of time for his two burgers, but the worst wait was for my boyfriend's pulled pork sandwich. At one point the cashier even asked him what he'd ordered. Many people that had gotten there and ordered after us got their food before he did. A woman trying to make a decision of where to eat approached my boyfriend and asked him if he'd been waiting. He looked at the time he'd placed his order on his receipt and told her he'd been waiting exactly half an hour. She understandably decided to save herself similar heartbreak and went elsewhere.
I was really hoping for his sake his sandwich would be the most amazing thing he ever put in his mouth. No such luck. What the hell kind of place makes a pulled pork sandwich with white bread? Shit was soggy as fuck.
Do you think there was an apology for his wait or at least an offer to get half his money back? Free refill of his drink? Nope.
Save yourself the trouble.