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  • I normally don't rent cars from enterprise, I have always thought their base type model rentals aren't really worth it but since my company prefers Enterprise I really don't have a choice and since I live in the area I'd rather go here than drive to the airport every time I need a car. The customer service at this location is good, I've never had any issues at all. They have always been helpful with me and have even picked me up and dropped me off on one occasion. The cars though *sigh* are defiantly as ghetto as they come. I have rented here so many times and every rental is exactly the same, it never fails. The outside and car model might be nice and new but as soon as you open the door the thick smell of cigarette smoke hits you like a brick on top of the spray they use to attempt to cover it up;the insides are so gross. Once I had to literally search through a handful of cars they had to find one that smelled the least like cigarette smoke. When I complained about it they just said there isn't much they can do, they charge a $200 deposit but the ongoing issues leaves me to believe that's what they say not what they do. The times I've rented from Enterprise at the airport I've never had these issues, only here. They have been accommodating to me with my requests and always do the best they can. If the cars were in much better condition I'd gladly give this more stars but the quality and stanky-ness just keeps the stars where they are. Also, this location can get quite busy and the cars aren't always ready when you arrive I normally have to wait for them to clean and prep it which has put me behind a few times so now I plan my "rental time" expecting the delay due to detailing. So heads up!
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