I give it a one solely on the burrito. The customer service was absolutely garbage. When I arrived there was no line and a lady (who was the only kind one) made my burrito. I thought it was strange that I didn't have to pay first but whatever. I waited 5 minutes for the avocado to be made, which is no problem. Once the avocado was finally ready, nobody went to put my avocado on my burrito. It became super busy and I couldn't get a workers attention. So, for about 5 minutes workers were working around my open burrito. I go to a lady making another customers burrito and I ask if they could put the avocado in my burrito. so it can be ready in 5-10 minutes while I go and pay. She snaps and tells me that I have to pay first to complete the process, which was bullshit because that wasn't the case for anyone else and not one worker told me that. I go back in line now to wait another 5 minutes to pay for a burrito that's been sitting there for 10 minutes. So basically, 30 minutes for one burrito. Go to fat bastards across the street! Free guac and common sense!