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| - I stay at this hotel whenever I come to the Phoenix area for business (about 3x per year). I had a few issues with my stay this time, but their willingness to achieve customer satisfaction will keep me coming back!
On the first day of my stay, the shower was uncomfortable cold. My coworker had a room at the hotel and her water was luke warm, at best. Maybe it was peak shower time at the hotel? Either way, I did not have this problem the following day (and any other time I had stayed there). The most frustrating thing about my stay was that the internet was not working at all. I could not do work on my computer. The first time I called the front desk, it was later in the evening and no one could help me. The next time I called, I was given a tech support number, but no one was there to answer. Very, very frustrating.
When I checked out, I let the front desk employee know that I was not satisfied with my stay this time, and that I would like to speak with someone about a partial refund. She (I believe her name was Ariel), said that she could help me. And she did. I greatly appreciate the customer service at the Comfort Suites, and I look forward to my stay next time. This hotel is always clean, they have a nice breakfast, and the staff is friendly. A+.
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