The AMC Rainbow Promenade 10 is by far the worst AMC in their chain. Their customer service is poor, the seating is uncomfortable, the theaters are dirty,and the general manager just doesn't seem to care about any of these items. Due to an apparent misunderstanding with the ticket clerk, my 14 year old daughter was let in without a ticket. I was given three items of similar size only to find out later that one of these items was the receipt. The other two items were the tickets. This seemed like an honest mistake on the part of the ticket clerk. it was also an error on my part because I didn't check all three items to be sure they were all tickets. What transpired after we sat in the theater is what really ticks me off. The general manager confronted us in the theater. He didn't ask us to step outside. He just accosted my entire family in front of all the other theater goers. Even though it was a mistake on their part, he demanded the $5 for my daughters ticket. We stayed and watched the movie, but our comfort level was diminished. If you care about customer service and demand respect from those you pay for a service, do not patronize this AMC. I think I will renew my HBO.