Called Petco as I was trying to take my dog for grooming today. Ashley answers the phone...looks for me in the system and can't find me. Then, she was patient until there and ask for a second number....a third...they did not find me in the system ( she was cordial). She asked me for me to hold on...then I hold. I got transferred without notice...then Nicole Answers the phone. Asked me for my number, can't find my number...so I told her I got transferred and not sure why as Ashley was looking for my number. Then Nicole, states that my number is not in the system and ask if I was looking for Petco or Petsmart...really??? Never asked me what I needed?...so I hang up and going to another competitor. They just don't realized I have 5 fluffy dogs....I lost 5 or 10 minutes but they lost more than that...