I am extremely disappointed with the horrific service I just received from Donald at Von Hansons. I came in with a Gift certificate from the South Dakota cattle women's assoc to be used to purchase beef. It is issued by Wells Fargo bank and says to the merchant that it's the equivalent of a check and should be handled in the same manner as other checks received in the course of business. Donald flippantly said they are not from SD and walked out of the store. The gentlemen helping me said he's not taking the certificate. I said really, I thought he was joking. I called out to him and he said we're not a grocery story and not taking it and walked out. I paid for my steaks and left asking his name on my way out as he stood outside the store.
I can understand he may not have seen a certificate of this type and may be leary, but to be treated this way without any type of consideration was unacceptable. Had he let me offer to use my cc if it didn't pan out or give it a second look, it would have gone a lot further then to be nasty. Just unbelievable and not the customer service I would have expected from a specialty grocery store (as you note on your website).