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| - THE SHORT STORY: Do not go to Watermark Irish Pub. Mediocre menu. Horrible, horrible service. All they have going for them is the location.
THE LONG STORY: We were told it would take 20 minutes to be seated on the patio and about 45 minutes to receive entrees, but it was was a nice day so we waited by the lake even though we were really hungry. Restaurants usually give a "worst case scenario" anyway, so we figured it wouldn't be so bad. We were wrong. It was worse.
It took just under 20 minutes to be seated (on their side patio, not the best spot) and we were disappointed by their menu. First of all, it was a new menu with very few items on it. We though it was a patio menu, but were told that this is all there is for the entire restaurant, all season. By the entrance, they had a different menu posted (their old menu, I guess) with quite a few tasty sounding items that didn't make it onto their new menu. It was all standard pub food and nothing really jumped out at any of the 4 of us. The menu was just kind of "meh"...
Still, we waited 20 minutes to get seated and we were hungry so we weren't about to get us and leave. We all settled on what to order and tried to get the attention of our waitress, which took a while. She had a lot of tables to wait on so it took a while to get her over. We started ordering food but when asked about drinks, she couldn't answer some questions so she went off to get a drink menu. She brought it back and said she would give us a minute. We decided on drinks quickly but couldn't get her to come back for a long time. Finally when she came over, she asked for our drink order. When we told her we wanted to order food as well so it would come sooner, she told us that they "just closed the kitchen" because the kitchen staff was unable to keep up with orders. She said that people who ordered an hour ago were still waiting for their food, but she can serve us drinks. We were pretty upset after waiting so long already.
My boyfriend asked to speak to a manager, and when he did, he was told that they ran out of food for the day and could not serve us even if we wanted to wait 60+ minutes for it.
OK, I understand that restaurants get their food supplies in the mornings to last them through the day and that they only have a certain amount of pantry/fridge/freezer storage space and cannot make food once they run out, but...
Any well-managed restaurant knows from experience when to note that they're running low on supplies and when to let their staff know BEFORE seating people that the kitchen is or may close for the night so that people don't have to wait over 40 minutes (after a 20 minute wait for seats) to find out that they ran out of food.
Also, for a restaurant in downtown Toronto, right at the waterfront with a sizable patio, how do you run out of food at 8:30 pm on a Saturday on the last weekend of May? ....EIGHT THIRTY. That's crazy.
This is totally unacceptable.
We went to a nearby restaurant where a manager just happened to be near the entrance... he overheard our story and decided that we shouldn't wait to be seated at all. We were served quickly and had really great drinks and food overlooking the lake after all. This was at Wallymagoo's (at Pier 4). They have an extensive seafood menu (I recommend the lobster angliotti) but also a lighter fare menu with lots of gourmet salads, pizzas, burgers, etc.
The manager and our waiter got a kick out of our story about Watermark. Watermark's loss was their gain, I suppose.
The experience has completely tainted my impression of Watermark. I will not return there at all.
Watermark was a complete waste of time for such a boring tiny menu. Even if the kitchen hadn't closed, I'm certain the food wouldn't have been worth the long wait.
Consider yourself warned. There are plenty of other restaurants in the area with nice patios. Do NOT go to Watermark.
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