As a single female I wasn't looking for the run around about my vehicle. Vehicle is pretty old with high mileage but I had a feeling it was burning oil. Since I just recently received a oil change there was Noway my car needed another one. Lisa helped me out so much she also knew it had to be burning oil and placed some oil for me and took the time to show me how to check it. Thank you so much. I drove away feeling safe and confident.