We bought our tickets online and got a discount which was nice, when we arrived it was busy and as approached the front till the girl wasn't over friendly and printed our tickets and stamped our hands and that was it, no info of where to enter or what happens next. Once we entered it was then good, people were friendly and helpful and the staff even shared info with us about certain exhibits. I would say that it was worth the money and definitely a great place to visit, had some nice sharks, fish and stingrays.