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  • I find it troubling when the employees at this store contradict what Verizon 611 told me regarding a Samsung Galaxy S4 Smartphone and warranty. It shows me the techs at this location really do not care about customers, and only want to sell the product by any means possible. Verizon 611 was able to troubleshoot the telephone remotely. I contacted them after I walked out the store after speaking to a rep. I am now getting a second warranty telephone in 2 weeks, which questions their whole stock of warranty phones at Verizon, The first Warranty phone lasted only one day. Would have been better to keep my original telephone and lived with the speakerphone failure. Furthermore, I find it troubling that they do not listen to my request about a possible request, and they further went and tried to "upsize" me on the plan and telephone. I denied. This whole thing about smartphones hardware and software is troubling. If it were not for my contract, I would have dumped Verizon in a heartbeat, and I did tell this to Verizon 611. Overall, I really question Verizon in regard to Quality and Warranty. 1) Original telephone lasted 1 year before having issues 2) First Warranty telephone lasted 1 day before having issues 3) Second Warranty telephone...to be determined. I am expecting its arrival at my doorstep. Common Quality Assurance and Statistical Analysis regarding failures would question the whole stock of Warranty phones they have. The Verizon 611 Technicians (two of them), that I called from the parking lot after walking out the store were better trained, but did not understand the idea of failure and statistics. Rest assured, I will be writing a nice letter to Verizon's Quality Assurance, if they even have a functional role like that, describing this, and what the concern is. Think really hard and long before dealing with anything that says Verizon.
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