Came here with my colleagues for Winterlicious lunch. We had reservations for noon and we were the first ones there.
Upon arrival it looked like the restaurant was just opening? Either way, we arrived at the restaurant and saw a bunch of hostess/servers just gabbing away around the bar area. Have to dock one star off only cause they knew we where there but no one bothered to greet us or acknowledge that they would be sitting us down - we were waiting for 5 mins. Aside from that, it was a pretty good winterlicious lunch and we all loved our truffled mac and cheese, soup of the day, tuna tartare, desserts, etc.
Overall, great experience and aside from the beginning of our arrival, our server was very attentive and kept on checking on my group to make sure we were enjoying our food, etc. For all those yelpers who mentioned that it was 18.5% gratuity, my group of 4 girls only had to pay 16% mandatory gratuity per person.