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  • We went to Joe's yesterday to take my parents out for lunch. We are regulars and normally have a lovely time. However, this time there were some serious issues. All my elderly parents ordered was a bowl of soup each. The soup came out the FIRST time cold--ok, that is understandable. However, when this was explained to the waitress, Eryn, she was incredulous. It seemed to be beyond her grasp this was a possibility, and we must be witches with some sort of power over the space-time continuum because "there is no way the soup could have gotten cold. It just came from the kitchen." After some discussion about the unbelievability of the situation, she agreed to get them new soup. When she came back for round two ("Ok, this time I saw it poured, and it was steaming!"), once again, the soup was cold. This time I had a taste, and sure enough, it was tepid at best. Eryn was once again astounded, but gave the impression that we were beginning to annoy her with our requests for food served a the proper temperature. By the third try, they finally got it right. While the rest of us had almost finished our meal, their soup came out, and it was hot. I understand that servers don't have a lot of control over what happens in the kitchen, and I am sure that Eryn was just having a busy lunch rush and didn't mean to appear skeptical and annoyed. However, there was NO visit from the manager to apologize for the problems, and both soups were on the bill. To sum up, it took them three tries to get a bowl of soup right, so my elderly parents had to sit there and watch the rest of us eat for most of the meal, AND they charged me for this experience. Really? No visit from the manager?!?! I won't be returning to Joe's Crab Shack.
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