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I contacted www.ceilingfaninstallers.com and was in the process of scheduling an appointment when I was informed that FanCo had CONTACTED them and advised them not to do my install. Turns out FanCo's install company DBA www.ceilingfaninstallers.com! So now I am the proud owner of a fan that is only guaranteed against noise so long as their installers do the installation, and their installers have refused to do the installation. Does this nullify guarantee?!! And my electrician refuses to touch the fan because he doesn't see how putting up the exact same fan with the exact same light kit can yield different results. Note to self: Never trust a company that can't afford to write the whole word "company" in their name.
Edit*
I just left FanCo after having the unit tested. Although they could not duplicate the exact setting, the fan noise problem appears fixed. So after discussing the realm of possible causes and options I opted to have their installers come handle this once and for all. However I wasn't able to lock down an install price. The best I got was somewhere between $113 and $208. (It turns out that they charge $31.66 per screw!) Big discrepancy. So while I was waiting to see if we could nail down an actual price, a little asian lady starts talking smack to me. Just a little at first. Then more and more. Saying they aren't Home Depot (I know lady, a major retailer would've replaced the unit no questions asked instead of having me jump through 12 different hoops), that I don't deserve or get a warranty now (really now? You weren't backing up any of your guarantees to begin with), that I'm "rediculous," and that I need to remove my Yelp review. Funny because I had already removed it in the interest of fairness. So then I informed her I was going to edit and update after this most recent experience. I mean I've been emailing customer service for days and no response, and I said in my emails that if I don't get a resonance I'm going on Yelp and leaving an honest review. Most of what the owner lady said was just out of earshot, under her breath, and/or possibly in another language. Jim was agreeing with her but he may have just been placating her. However Jim isn't favored very heavily on Yelp so it's hard to know for certain. Jim did give me his email address and asked me to send him pictures of the Jbox, which I did, along with a follow up email. Both of these were apparently ignored as I still have received no response. The service tech was the only cool and professional person in the building. However when all of the parts were returned to me, the mounting bracket was nowhere to be found. Chris at the store blamed Tim, and said to call back tomorrow. I've been asked to call back tomorrow no fewer than 7 times. I'm just trying to get this done as it has been weeks.
Original post*
I purchased 2 Regency Gladiator III ceiling fans with light kits for a total of approx $1000. One of the fans makes noise and since this fan is guaranteed against noise I've been going back and forth with various employees at the store for over 2 weeks. The day of purchase they recommended some shady install company that basically charged for every screw and each step taken on a ladder, and the installation prices literally changed during my purchase. Red flags? Yes. But I have a licensed electrician whom I know and trust and wouldn't gouge me so I purchased both fans. Now the noisy fan in question is in a 15 month old's upstairs bedroom in 100+ degree heat. I have tried contacting customer service, corporate hq, managers, basically anybody who will listen. I need a resolution! Nobody deserves to be treated the way I have been and am still currently. Immediately prior to this review I was on the phone with an employee who I have both met and spoken to before and was told that he has never tried to assist me before. To add insult I was informed that they have a technician who isn't licensed and doesn't work weekends so he's basically useless. Is this real life? I'm being blamed for not going through their shady install company and my little one is the one who has to suffer just to get them to live up to their word. If you want slick, smooth talking salespeople then shop here, but if you also want quality customer service and to be treated with respect, run. Run as far away as possible. I challenge you to find a worse place to do business in the valley.
The owner swore at me.
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