I came to this clinic multiple times for different appointments with different doctors for over 2 years. I was okay coming back until they made me have so many unpleasant experiences at the end of 2017. After so much terrible customer service, I am never coming back.
I was a patient of Dr. Simo (physiotherapist) for over 2 years. He is a great doctor and he is the only doctor there I recommend.
On the other hand, I had very unpleasant and unprofessional experiences with Dr. James Yoon (naturopath):
- Poor time management that leaded to not being able to prescribe a treatment plan.
- Unprofessional attitude.
- Poor problem solving abilities.
- Not enough experience and knowledge in the field.
$160 for an appointment to talk about very little unimportant details about your life and see the doctor typing everything in the computer.
The only way to communicate with the management is through emails, they are not prompt to respond and don't care about dealing with complaints, refunds, etc.
Receptionists take minimum 20 minutes to book a single appointment every time.
They also couldn't find my name in the system every single time I was there or call (even having my ID in their hands).
Beds are always dirty and smelly, specially the one in Doctor Riskhalla's room.
Doctors are never ready for your scheduled appointment on time.
Not worth trying to like this clinic anymore.