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  • If I could have rated this facility less than 1 Star that would have been my choice. I've had the worst possible experience I've ever experienced in my entire life after traveling around the world. I went there simply to order a regular burger and fries combo and the attendant (Michael "assistant manager") told me that there wasn't any drinks to facilitate the combo. Fair enough....We simply asked if it can compensate for an extra portion of fries or something which he simply responded as though he was annoyed with what we've asked. So just to reiterate I said to him, what do u guys have in place for customers wanting the combo seeing that you can't fulfill what's advertised. At this point, he started shouting at us saying that he has no control over the machine if it doesn't work. We were shocked by his approach and expressed that to him especially with him being the assistant manager there. So I simply said to him that if he was a bit more genuine about the situation I would have understood but shouting at us and getting aggressive for asking a logical question was unacceptable. Basically this got him mad and his surprising response was for us to leave his drive thru. Now where did that come from? No resolution other than EXTREMELY poor customer service!!! How can an assistant manager in an organization tell a customer to leave knowing the matter was unresolved and no efforts was made to remedy the problem???Unbelievable!!! I will NEVER return to any Jack In The box facility. What type of workers are you guys hiring? Are they aware that they are in a customer service position ? I wasn't looking for anything free, I was just saying to him that I understand the machine wasn't working but a more genuine response from him would have worked rather than just pushing me away and worst yet telling me to leave????!!!
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