I am giving this place 5 stars because I got more than I was expecting and was pleasantly suprised! I read a lot of bad reviews. I stayed here anyway because this is where the conference was that I was going for. My room was way nicer than described by others. It was in the west tower, 19th floor. Huge tub, marble looking floors, great view, cozy bed. The food the hotel provided at the conference was VERY good! Their desserts were AMAZING! The only complaint I have was the hotel was so cold, my room a/c was on super cold when I arrived and it took it like a day to warm up, probably cuz of the marble floors. I am normally not a cold person either. Nevertheless, I would not hesitate to stay here again, and I'll request the west tower.