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  • I just can't. First off I have a lifted Jeep so when I travel on business I rent cars. This was my first experience using the local Ahwatukee Enterprise location and thought it would be perfect since it is literally blocks from my house. So I could get going first thing the next day and make sure I would have a car, I placed my reservation online the day before. When you place your order they ask for time of pick up. This location doesn't open til 8am so I said 8am. I figured if I filled out everything online it would be minimal time at the rental facility and I could be off within 15 minutes- putting me on time for my appointment. I should have know something was up when I got to the lot early and the parking lot was empty. At 8 o'clock I tried the door and it was locked. A gentlemen came out and unlocked and let me in just to say to me that he would rather still be in bed. Whatever. I told them right away that I had a reservation and the desk girl already had my name queued up so that made me happy. Here is where things went down. Desk girl informed me that the car reserved for me was out for an oil change and wouldn't be back for a bit so I would have to wait. Out for an oil change at 8am?! I seriously started to meltdown. I eventually asked if they had any other car at any price I could rent. No I was told. They only had one other car (this beat up burgundy mini-van) and it was already reserved for someone else. 2 CARS?! 2 CARS to offer. I will never use this location again. If in Phoenix take the time to go over to Sky Harbor Airport for rentals. Now that I am traveling more I am renting a couple times a month and I will give everyone else a try over Enterprise. If they run their satellite offices so poorly how do they expect us to want to use them in other locations?
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