I've been with simply laundry for (I believe) about 2 years now.
Due to my working hours they were the only option available to me.
Previously they would lose items, damage items, not show up on time and did not even have a phone number to contact them at. They also did not provide an address of operations. I had to track them down via DBA addresses etc. Suffice to say I was very displeased, but I had no other option.
For the past 6 months something has drastically changed. They have a phone number, they respond to emails in a reasonable timeframe and I have never again had clothing damaged or lost. (Wear and tear is fine as it happens). They went from a 2-Star to a 5-Star.
Very happy with them