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| - NOTE: My cousin is an M life member and was given a lot of perks during this particular stay. This may not be the typical hotel stay for an average party in Vegas.
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PARKING: THEhotel and Mandalay Bay share the same parking structure.
CHECK-IN: Check-in area felt serene as the background music made me feel like I was walking into a massage parlor. Since our party arrived before rooms were ready, we could just leave our luggage at the bell desk.
ROOM: When we came in the suite was pristine. In the living room area was a couch, chair, tables and TV. There was an office area overlooking a view of the pool (my cousin wanted a pool view). This was connected to an area with the two beds and bathroom.
BATHROOM: For the suite, there was a full bathroom and a bathroom with just a toilet. I only used the full bathroom for showers, I loved having privacy whenever I used the toilet-only bathroom. Also made a good area to change in private.
SHOWER: The shower was pretty finicky; I wasn't able to get a shower with constant temperature. I had to keep on adjusting the knob because it was either too cold or too hot!
My other cousins really liked their room slippers as they were soft and comfy; they make good souvenirs.
BEDS: Clean and very comfortable. All of us had a hard time getting out of bed because they were that comfy. I slept on the couch one day, couch was also clean and comfortable. Housekeeping was also nice enough to provide an extra blanket and pillow.
HOUSEKEEPING: This one housekeeping lady was very nice! While I was in the room studying, housekeeping came by. Noticing me, the lady only offered to replace towels and add toiletries. She offered to give us plenty of toiletries, and plenty did she give!
ROOM SERVICE: My cousin got $100 room service credit to both suites. We were able to use that by ordering room service on the last day. Room service takes 45-60 minutes from the time of order.
Corned Beef Hash: Poached egg was soft and yolky. Compared to the corned beef hash at Raffles, meat was softer and a tad bit salty.
I also had my cousin's brioche french toast. It was very sweet and tasted more like bread pudding.
CHECK-OUT: This is why I gave this hotel four stars instead of five. When my cousin used the TV to check balance, she noticed a lot of excess charges. In particular was that she didn't get the room service credit for the other suite. Discussing these excess charges took a lot out of her time (at least an hour), only for the staff to admit that it was an error on their part. At least in the end everything got taken care of.
This was one of the top 3 hotel rooms I've stayed in Vegas, will come back here.
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