I gave myself an hour to eat dining in before I have to catch a plane. I ordered. I waited 45 minutes. It seemed busy and I was stupid enough to keep waiting even though I see the guy who ordered before me get his and leave 20 minutes in. I didn't have anymore time and asked them to check my order. Nope, the ticket was lost.
I was so hungry and so sad that I couldn't get any ribs. In the state of chaos that the kitchen and staff was in, there was no way they were gonna rush the order out in time even for to-go. I had to get a refund and speed to the airport. For what it's worth I don't think the 1 woman on wait staff was to blame. The owner really threw her under the bus by understaffing on a busy night. There's so many people, so many orders. There was another girl just taking orders. Just standing and waiting, while the other woman ran back and forth with bags and bags of food. What kind of restaurant is this? It's such a weird sight in a restaurant: one girl running another girl standing. But at least I know she put my ticket into the kitchen. Someone fucked up in the kitchen; someone threw away my ticket. I will not be coming back and will not be sending any friends and family here either. For all the awards the place gets and all its years of being in business, I wish it just wasn't so amateur at being a restaurant.