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| - Note: I only give out 5 stars to surprisingly EXCEPTIONAL, best-in-class establishments.
SUMMARY: This restaurant can be summed up with a simple statement: interesting concept, horrible execution.
Save your money. There are tons of wonderful restaurants & interesting eateries in Las Vegas. With such strong competition, you don't need to waste your time in a place like Brooklyn Bowl--the food is reasonably tasty, but not worth the absolutely horrible service. This is not the kind of restaurant you want to take your family to espescially if you have small kids--it's amazingly loud, and you will have to shout somewhat to talk to one another. The ONLY reason I didn't give this place 1 star: the manager who at least attempted to salvage the situation.
My brother-in-law serves in the Navy in Marlyand. His wife is temporarily living in Las Vegas with thier 7-month-old daughter so she can finish the internship requirement of her photography degree. As a surprise birthday present to his wife, my in-laws arranged to have their son flown in for a little less than a week so they can spend time together. When she walked onto the High Roller, she had no idea that her husband would be arriving to surprise her; it was a wonderful time on the 30-minute ride with her husband, daughter, mother, father-in-law, mother-in-law, sister-in-law (my wife), niece (my 3-week-old daughter) and me. After our fun ride, we had a 7 PM reservation for a meal at Brooklyn Bowl. Or so we thought.
Upon our arrival, the two very rude hostesses kept asserting that they didn't have our reservation, despite the printed reservaton confirmation we provided. Frankly, I don't care whether The Linq concierge failed to transmit the reservation to Brooklyn Bowl or whether someone at Brooklyn Bowl failed to input the reservation into their system. I don't care whose fault it is because I know one absolute thing--IT ISN'T OUR FAULT. After pressing the issue with the manager and Concierge for over 15 minutes, the seven of us (a friend joined us after the ride on the High Roller) with two chidren in tow were finally crammed into one booth. I asked if we could be seated at the vacant table next to us, but the hostess said it was reserved for another party. Then she rudely added, "Just like the table we're giving to your party." I felt like defending our position as their customers (who had placed a reservation, confirmed by our printout), but I figured, why fight with someone who barely makes more than minimum wage? I've got better things to do & accomplish in life.
I hoped that our waiter would finally provide a semblance of good service. To be completely honest, he was accommodating and friendly. However, at best, the wait staff were quite absent-minded. Food orders arrived incomplete. Drinks took quite a while to be refilled. (It's 100 degrees outside, the food is very salty and the glasses aren't very large... safe to say, a waiter's got to work to keep those glasses filled!) The food was average; I ordered the fried chicken dinner, and while it was reasonably tasty, the chicken was overcooked so the coating tasted slightly burned.
The manager was kind enough to provide our party with desserts on the house for the oversight & trouble regarding our reservation, and the poor service we received before being seated. I thought, "Now THIS guy knows how to treat a customer... that must be one reason why he's a manager." We ordered desserts to go, since the kids started to get fussy. When they arrived, we found that we were missing some desserts. Wow, even the "apology" dessert order couldn't be fulfilled properly. Like I said before, nice concept/idea... horrible execution.
There's much more I could explain about the horrible service we received, what I witnessed at the tables around us & what those diners were saying about their waiter(s) and the poor service I witnessed being given by the hostess to other potential diners (some who were unfortunate enough to not have a reservation and were rudely told off). Frankly, I'm tired of writing. But take my word for this, poor service is a strong theme in this place, even on a night that wasn't particularly busy.
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