rev:text
| - Came here on a Friday night for dinner and made reservations for 7pm, we were immediately seated. Other people that were ahead of us- shouldn't have been upset with us. We made reservations ahead of time and our table was ready for us when we got there. TIP: DO make reservations, saves you from waiting on the side for a long time!
For some reason, there was only one host at the front on a Friday night. That is very odd to me seeing it's the beginning of the weekend and there should be two or three. While the girl was bringing people to their tables, there was no one at the front to keep the line moving.
The whole place was packed and we counted three servers. We understand that it was busy but they were SUPER short on staff. Our food took forever to come to our tables, we were going to order drinks and the lady walked away after 5 seconds before taking our drinks... Food would come out without the sauce or so slowly. Server said she will bring us the sauce and never did. Another server said he would bring us ginger, never did. It was just super frustrating.
Our food order was so slow. We did like 5 rounds on the IPAD after waiting and waiting for our food. 20 mins would pass and we would look around to see if our food was coming since it was crossed off on the order details. After 2 hours of non-consistent service, food came 5 minutes before we decided to order our dessert.
There are many reasons why I would not come back to this location.
1.) They were short staffed and unorganized - with a huge line up at the front, someone could have cleaned the 8 tables beside us and sat people down. We timed it from the moment the large family left. It was about 23 minutes before someone decided to clean the table and sit 3 groups down.
2.) The food came too slowly - I swear we should have ordered everything the moment we sat down. --___--
3.) With what we were paying, 29 per person, we were simply receiving the worst experience ever, food quality was par, there was simply no good thing to say about this location. It was not worth what we have paid for. The location in Woodbridge can demolish this place, save yourself the headache and drive to Woodbridge for Makimono!
4.) Parking was a headache. Too crowded, so packed, just not worth it.
|