I've been coming to Shaker Heights Hardware since I was a kid in the '50s. I'm pleased to say that it's still a great place, well-organized and staffed with pleasant people who are happy to help. This past month, I needed a replacement pane on a 30-plus year-old storm-door window. They put new plexiglass in at a reasonable price. When I lost the ticket for the pick-up, that was no problem. They looked me up in fifteen seconds. Recommended!