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| - Rented through Southwest Vacations for a quick weekend getaway to Scottsdale. The actual check in process wasn't very bad. Came right up to the counter and was helped right away. Wasn't pressured to upgrade anything but was talked into pre purchasing gas at a cheaper price than in town. The gentleman explained that the $28 charge was an estimate and I'll be credited with the return of the Kia Rio we have rented. Should've prob read the YELP reviews first . I'm hoping for the best when I return the car in 2 days. Didn't like that when I said the boyfriend would also be driving, they charged an extra $10/per day but once I noticed this, I had him take both the driver and the charge off. No problem. I thought this should've been made aware to me right away.
Biggest problem was going to actually get the car. You leave the check in area and go downstairs into the garage. No biggee!! Upon coming up to the Payless counter, the counter girl, I believe her name was Geraldine (?), was sitting with a boy from one of the other companies with ear buds in their ears and it took her a minute to even acknowledge us. No "hello", "good evening", or anything. Rude!!! She gave us out key and told us which space. I was to go to the car and check for damage. When I came back to tell her about the damage, including what looked like the bumper had been side swiped, she once again had the ear buds in and looked horribly irritated when I arrived. She ripped out the ear bud and that was it, irritated myself, I asked "am I putting you out or something?" She didn't say anything. You are in the customer service business, act like it!!! When I reported the damage, she circled all the areas of the car and said it'll all be fine! Then when I mentioned that the one side actually looks like it was side swiped another employee piped in and said "it's from the luggage, you won't be charged for that". Ugh, no it's not but I wasn't about to get into a pissing match.
I'm hoping the return experience will be better and the employee who helps me next time will actually care about their job and not music on their phone!!
UPDATE: car was returned with no problem and no refund for 1/2 tank of gas. Gentleman said if we want we can go to a gas station and fill it up. Boooo! Felt like I was taken. Note to self: make sure to read Yelp reviews ;).
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