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| - Edit: I returned because I received a gift card to none other than Capriotti's. One of the employees apologized (a young adult with long hair; he was sincere and pleasant) about the incident mentioned below. I bumped them up to 2 stars. Service was still pretty bad, food was still pretty good.
This was my 4th time visiting the location on Mill Ave. I will try to keep my review short and not so sweet.
Good things first. They make a quality sandwich. The (sub) bread is great, veggies taste fresh, and the sandwiches are huge. I get the tuna there and it is pretty darn scrumptious. So why the 1 star review?
Now for the negative. They don't have wheat sub bread, which isn't terrible, but I am sure is an inconvenience for many. They do have sliced wheat bread though, however it is 6 dollars after tax for that tiny sandwich! Whatever, that doesn't merit a 1 star review. Their service is terrible. Service must be decent for any establishment to be deemed decent. Every time I have been in the store it has not been busy, yet I still am not greeted automatically and it has taken at least 2 minutes to get my order taken. The sandwiches take far too long to make. I usually wait about 5 minutes for a COLD sub, when the store is not busy at all. Whatever still, right?
Today I went in craving a medium tuna sandwich. There were two employees making sandwiches, and it took 4 minutes for them to greet me, the only customer in line. I ordered my medium tuna sandwich, and while choosing my toppings I was interrupted by the employee walking off. He returned shortly to tell me that they were out of tuna, and maybe had enough for a small sandwich. I asked how they could be out of a staple menu ingredient, and he simply blamed it on the prep employee. Ridiculous. I asked to talk to the manager and the 2 employees looked at me with blank stares, replying that there was no manager present. The employee said "i guess" we can make some more. Its going to take about 15 to 20 minutes though. I guess? Unbelievable. I asked if they had enough for the small sandwich, and he said he would check. He begins scraping the bottom of a metal container. I asked if it was from yesterday, and he said "Uh, yeah." Frustrated and not in the mood for making a scene, I turned around and left.
Like I said, bad service can ruin a dining experience, or eliminate the dining experience completely.
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